Privacy policy

Draft template. Replace every [PLACEHOLDER] and have it reviewed before you run ads.

Who we are

Ridge is run by [LEGAL NAME / COMPANY NUMBER], [ADDRESS]. We are the data controller for the information you give us. Contact: [EMAIL]. ICO registration: [REFERENCE].

What we collect

Your name, phone number, postcode, whether you own your home, how you'd like us to contact you (phone call, text message or WhatsApp), and a record of our contact with you. Phone calls may be recorded for quality and to settle disputes, and we keep the messages we exchange.

Why we use it

To contact you by the method you choose, confirm your interest in a free solar survey, and arrange a time with a local installer. Our lawful basis is your consent, which you give by ticking the box on our form. If you choose WhatsApp, your messages are also handled by WhatsApp under its own terms. [Add WhatsApp and your text messaging provider here.]

Who we share it with

One MCS-certified installer from our published installer list (/installers.html), chosen for your area. They use your details to contact you about your survey and quote. We do not sell your details to anyone else.

How long we keep it

[PERIOD, for example 12 months] unless you ask us to delete it sooner.

Your rights

You can ask to see, correct or delete your information, or withdraw your consent at any time, by emailing [EMAIL]. You can also complain to the Information Commissioner's Office at ico.org.uk.

Cookies and advertising

[Describe the Meta Pixel and any analytics, and how people can accept or refuse them.]